Privacy Policy

Kayla Cerda Coaching (referred to as "we," "us," or "our") recognises the significance of safeguarding the privacy and rights of individuals concerning their personal information.

This privacy policy outlines our commitment to protecting the privacy of your personal information, whether collected through our website (kaylacerdacoaching.com), directly from you, or by any other means.

We respect your privacy rights under the Privacy Act 1988 (Cth) (Privacy Act) and the Australian Privacy Principles, and we handle the collection and disclosure of your personal information in accordance with these regulations.

Additionally, we uphold the privacy rights of individuals based in the European Union in compliance with the General Data Protection Regulation (EU) (GDPR). Your rights under the GDPR are detailed in clause 12.

Providing personal information to us is voluntary. However, declining to do so may impact your ability to utilise this website or access any associated products and services.

1. DEFINITION OF PERSONAL INFORMATION

a. In this policy, "personal information" refers to the definition provided under the Privacy Act and GDPR.

b. Broadly, personal information encompasses data that can personally identify you, such as your name, email address, and phone number.

c. Additionally, we may collect non-personal information, such as anonymous survey responses or aggregated user data, which cannot identify individuals.

d. Your personal information will not be shared, sold, rented, or disclosed except as outlined in this privacy policy.

2. INFORMATION COLLECTION

a. We may collect various personal information from you, including but not limited to:

  • Name

  • Email address

  • Phone numbers

  • Residential address

  • Fitness progress photos and uploaded files (via the coaching app)

  • Financial details for processing payments

b. This information is collected to facilitate our business operations, provide customer service, and enhance user experiences.

3. DATA COLLECTION METHODS

a. Personal information is primarily collected directly from you, except when unreasonable or impracticable.

b. Collection methods include:

  • Account creation and usage within our coaching app

  • Enquiries about our services

  • Completion of online forms

  • Interactions with our representatives

  • Subscription to mailing lists

4. CONSEQUENCES OF NON-PROVISION

a. Failure to provide requested personal information may result in:

  • Inability to access our products or services

  • Limited communication about updates or service changes

5. SITE USAGE TRACKING

a. We utilise tracking software to enhance website user experiences. Tools may include Facebook Pixel, Google Analytics, etc.

b. Logged information may include server addresses, visit timestamps, accessed pages, and browser details.

c. We may also use advertising products for analytics purposes.

6. COOKIES

a. Our website employs cookies to recognise and enhance user experiences.

b. Cookies assist in traffic analysis and tracking user preferences.

c. Users may configure their browsers to reject cookies, although this may impact website functionality.

7. SECURITY

a. While we endeavour to protect your personal information using encryption and secure servers, complete security over the Internet cannot be guaranteed.

b. We advise caution when transmitting data online.

8. EXTERNAL LINKS

a. Our website may contain links to external websites. We are not responsible for their privacy practices.

9. DATA DISCLOSURE

a. Personal information may be disclosed to:

  • Payment processors and marketing platforms

  • Legal authorities, as required

10. DIRECT MARKETING

a. We may send direct marketing communications regarding our services, subject to relevant laws.

b. Recipients may opt out of these communications. Please note this may affect notifications about service updates.

11. GDPR RIGHTS

a. If subject to the GDPR, you have the following rights regarding your personal data:

  • Access to your data

  • Rectification of inaccurate data

  • Erasure of your data ("right to be forgotten")

  • Restriction of processing

  • Data portability

12. ACCESS AND CORRECTION

a. You may access or correct your personal information at any time by contacting us or within the coaching app.

b. Programs, recipes, and other intellectual property remain the sole property of Kayla Cerda Coaching and cannot be used outside of coaching.

13. COMPLAINTS

a. Privacy-related complaints are handled confidentially and promptly. Please contact us if you believe your privacy has been breached.

14. CONTACT INFORMATION

a. For inquiries or complaints regarding privacy matters, contact us at admin@kaylacerdacoaching.com.

15. POLICY UPDATES Updates

a. This privacy policy may be updated periodically. The most recent version will govern the handling of personal information and will be available on our website.

Effective Date: November 28, 2024